Damietta Port Portal — Maritime Cargo System
Redesigned the cargo-tracking portal for Damietta Port Authority — simplifying workflows for importers, exporters, and operations teams.
Role
Lead UX Designer
Year
2022–2023
Industry
Gov Tech / Maritime
The problem
The legacy portal was generating 200+ support tickets per week. Users struggled with crowded menus, inconsistent layouts, and no clear sense of progress during data entry — even experienced users got lost.
What users needed
A clear 'where am I' progress model during data entry
Fewer context switches between screens
Predictable navigation patterns across all workflows
Working with constraints
Direct end-user access was limited. I triangulated with stakeholder workshops, SMEs, usability checks, ticket patterns, and competitor review — documenting assumptions and iterating quickly.
Design response
Stepper navigation + grouped cards + simplified information architecture — designed for a system where back-office operations, validation rules, and approvals all had to stay visible without overwhelming the user.
What changed
Reduced confusion points in the data-entry flow
Clearer progress visibility — less 'where do I go next?'
Designed for system handoffs, not UI only
Portal presented to 7 Damietta Port Authority leaders — proposal incorporated into the port's strategic plan
What I learned
Designing for a government system taught me that constraints are not blockers — they are the design brief. When you can't access users directly, you learn to read the system itself.